Troubleshooting

Most problems are one of a handful of things. Work down the list for whichever symptom matches.

Nothing is being captured

1. Check the permissions

   On Home, the permission cards should read Active. If Accessibility says Action needed, capture cannot work at all — see Granting permissions. After granting it on macOS, quit CogniPage from the menu-bar icon and reopen it; macOS often only hands the permission to a freshly launched app.

2. Check the tracking mode

   Settings → Tracking. If it is on Track nothing, capture is paused. Switch it back to Ask each time.

3. Check the source was approved

   Look under Allowed in the same panel. If the site or document is under Blocked, forget it so you are asked again. If it is in neither list, bring the window to the front and answer the prompt.

4. Check the window publishes text

   Scanned PDFs and some readers expose nothing readable. Grant Screen Recording and CogniPage will read them from the pixels instead, on your device.

5. Make sure you are actually dwelling

   Only paragraphs you spend time on are kept. Scrolling quickly through a page is deliberately not enough.

Firefox on macOS captures nothing

Firefox on macOS frequently publishes no accessibility tree at all, so there is no text for CogniPage to read. Grant Screen Recording so it can recognise the text from the window instead — or read that page in another browser.

The captured text is the wrong part of the page

Menus, sidebars or page furniture instead of the article: press ⌘⇧T (Ctrl⇧T on Windows) and draw a box around the text you actually want. The area is remembered for that page. See What gets captured.

A video is not being picked up

• Check Settings → Watch along → Capture what you watch and listen to is on.
• Media is approved one item at a time — make sure you answered the prompt for this video.
• Where the service publishes no captions, switch on Transcribe when there are no captions and download a speech model.
• Screen Recording (macOS) is required to tap an application's audio.

No flashcards were created

• Cards are never made automatically. Answer the Finished Session? prompt, use Assess "…" in the tray, or press Recall this under Waiting for you on Home.
• Generating cards needs an account with credits — check Account.
• Offline, the request is queued and the cards appear once you reconnect.
• If nothing was captured from the session, there is nothing to build from — see above.

Notifications are silent

• Settings → Notifications: is the master switch on, and the category you expect?
• Press Send test notification. If that does not arrive, the block is in your operating system — allow CogniPage in its notification settings, then switch the master switch back on.
• Check quiet hours are not covering the time you are testing.

A keyboard shortcut does nothing

Another application claimed it first. See Keyboard shortcuts.

The book scanner will not capture

• Watch the legibility meter — it tells you what is wrong. Below about half, capture is refused rather than saving unusable text.
• Even, indirect light; no glare on the page.
• One page filling the frame, held flat and square on.
• Prop the camera on something. Motion blur is the most common cause.

The window disappeared

Closing CogniPage tucks it into the menu bar (macOS) or system tray (Windows) rather than quitting. Click that icon, or choose Open CogniPage from its menu. Quit CogniPage in the same menu stops it properly.

Still stuck

Use Send Feedback in the sidebar — it reaches us with your app version attached — or email support@cognipage.io. Telling us the platform, the version at the bottom of the sidebar, and what you were reading when it happened gets you a useful answer much faster.